Most problems will be resolved by dealing directly with the manufacturer. Please see the information in the box or contact us directly for filing a warranty claim with the manufacturer. Returns will not be accepted more than 10 days after delivery, regardless of the reason. Customers must pay for return shipping and can use the carrier of their choice but we will issue a RMA number. All refunds will be assessed a restocking fee that will be determined based on the condition of the retuned item but will start at 15% and may go higher if the item has been abused or mishandled. If it cannot be sold again no refund will be issued and you will be responsible for return shipping.
For other types of claims: The return must be received within 10 days of your date of receipt of delivery of your original order. Upon receipt of your return, we will examine the product. If the product is found to be defective or damaged, we will ship a replacement product to you free of charge. Please let us know immediately upon receipt of these defects so we may file a shipping insurance claim. We will not be responsible for any damage caused by the consumer or other obvious signs of wear and tear or damage caused during installation or by your hands.
Before an item can be eligible for return, you must contact us with a detailed reason for the return and follow any and all instructions provided in response to your email. We will provide you with a Return Authorization (RA) via email, as well as a brief description of our procedures. In order for a return to be accepted, please include the following:
* A valid RA
* A copy of our invoice from Paypal
* A description for the reason of the return
* All item packaging, accessories, manuals, etc
All returns must be accompanied by a valid RA, without exception. Item should be packaged in the same manner in which it was received. Item should be returned in the same condition as received, with no damage, markings, or alterations due to misuse or abuse. If your product has concealed shipping damage when you receive your order, we must be notified within 24 hours of receipt of product so a claim can be filed with the shipper.
After Refund & Replacement Policies Expire
Once 10 days have passed since your date of receipt of your order, we cannot be responsible for product replacements or refunds. No return will be accepted once our refund and replacement policies have expired for your particular product. These products include a very generous manufacturer warranty that should be used in those cases. Buyers remorse is not a valid excuse for a return. Make sure you are ordering the correct product before you place your order.
After 10 days, all sales become final, and all manufacturers’ warranty and service options will need to be handled directly with the manufacturer.
All products are sold with, to the extent that such warranties exist and are transferable, the manufacturer’s limited warranty.
Returns will not be accepted more than 10 days after delivery regardless of the reason.
- Motorized Lifts
- Motorized Mounts
- Manual Mounts
- Cable Conceal
- All Mounts